Back Market Help Center
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Español - México
Getting Started
Back Market Protection Plan by bolt
Getting Started
Filing a Claim
Reimbursement
Walk-In Repair
Mail-In Repair
Protection Plan Support
Before You Mail Off Your Device
Law and Order
Frequently Asked Questions
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Back Market Help Center
Back Market Protection Plan by bolt
Getting Started
Back Market Protection Plan by bolt
Getting Started
Filing a Claim
Reimbursement
Walk-In Repair
Mail-In Repair
Protection Plan Support
Before You Mail Off Your Device
Law and Order
Frequently Asked Questions
Back Market Protection Plan by bolt
All the information you need for your Back Market Protection Plan - Backup
Getting Started
Back Market 1-Year Warranty and Protection Plan
Protection Plan Coverage
What is covered?
What are my limits of liability?
Do I have to pay a deductible or service fee?
How to Activate Your Account
What's Covered by the Protection Plan
Seller's 1-year Warranty
See more
Filing a Claim
How long do I have to file my claim?
How is the value of my device determined?
How to file a claim on my device?
What do I need to do with my repair receipt?
What determines if my device is repairable?
How long does it take to file a claim?
What information is needed to file a claim?
See more
Reimbursement
Mastercard - Gift Card fulfillment process
Convera ACH Reimbursement Process
What is a Fedwire Routing Code?
Walk-In Repair
Walk-in Repair - Choose your own vendor
Walk-in Repair - Use a bolt Preferred Vendor
Mail-In Repair
Mail-In Repair
