Frequently Asked Questions

Frequently Asked Questions

• Why Was My Claim Rejected?
• What Are Your Phone Support Hours?
• Why Is The Option to Start a Claim Not Available?
• Can I Transfer My Policy to My New Device?
• Why am I not Receiving the Activation Emails?
• How Much Time Does The Mail-In Repair Process Take?
• What Happens if My Device is Still Not Working After a Repair?
• Why Was Sales Tax Excluded from My Reimbursement?
• How do I install Norton 360 or Life Lock