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Walk-in Repair - Choose your own vendor

Take your phone to any vendor to be repaired

  • What does it mean if I choose my own repair vendor (out-of-network repair)?
    • bolt allows their customers to take the claimed device to a repair provider of their choosing. 
    • This means that you can select any repair provider to repair your device.
    • However, since these repair providers are not our preferred network, you as the customer will need to pay for the repair out of pocket, collect a receipt and upload it the claims portal to be reimbursed for the repair, less any applicable deductible.
  • What is the difference between using a preferred vendor or choosing my own (out-of-network)?
    • There will be no record of the claim when you go to an out-of-network provider. 
    • You will be required to pay out of pocket to cover the cost of the repair
      • NOTE: There are no out-of-pocket costs when you choose one of our preferred repair vendors
    • If the device is deemed unrepairable by the repair vendor, you will be responsible for collecting a diagnostic report from the vendor, showing the reason it cannot be repaired
  • How it works
    • Create a claim using bolts claim portal.
    • Select out-of-network repair.
    • Go to the repair store of your choosing and have your device repaired. 
    • Pay the repair costs to the store. KEEP YOUR RECEIPT 
      • Your receipt is required for reimbursement 
    • Log back on to your bolt claims portal.
    • Upload the receipt to the device's claim.
    • Once the receipt is uploaded, bolt will review it and send instructions on how to claim your reimbursement.
What happens if my device is unrepairable
    • If the out-of-network repair store deems your device unrepairable, take the following action. 
    • The store will give you an estimate or diagnostic report for the unrepairable device. It is important to keep this receipt; it is proof that you took the device to the store. 
    • Log back on to your bolt claims portal.
    • Upload the unrepairable receipt to the device's claim 
    • bolt will review the uploaded receipt, and your claim will be processed and fulfilled with a reimbursement for your damaged device
    • You will receive an email with instructions on how to claim your reimbursement. 

NOTE: Policy limits apply, and coverage is provided up to the maximum limit outlined in your plan. If you are unsure of your policy limit, please refer to your policy documents for details.