Frequently Asked Questions

Why Was My Claim Rejected?
How to Find and Understand Your Device's IMEI Number
Where do I find my IMEI?
What Are Your Phone Support Hours?
Why Is The Option to Start a Claim Not Available?
Can I Transfer My Policy to My New Device?
Why am I not Receiving the Activation Emails?
How Much Time Does The Mail-In Repair Process Take?
What Happens if My Device is Still Not Working After a Repair?
Why Was Sales Tax Excluded from My Reimbursement?
How do I install Norton 360 or Life Lock
How can I update the payment method for my Monthly Protection Plan?