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Protection Plan Coverage
How to file a claim on my device?
What information is needed to file a claim?
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Protection Plan Coverage
How to file a claim on my device?
What information is needed to file a claim?
English
Español - México
English
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Contact Us
File a Claim
File a Claim
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Back Market Help Center
Back Market Protection Plan by bolt
Back Market Protection Plan by bolt
All the information you need for your Back Market Protection Plan - Backup
Getting Started
Back Market 1-Year Warranty and Protection Plan
Protection Plan Coverage
What is covered?
What are my limits of liability?
Do I have to pay a deductible or service fee?
How to Activate Your Account
What's Covered by the Protection Plan
Seller's 1-year Warranty
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Filing a Claim
How long do I have to file my claim?
How is the value of my device determined?
How to file a claim on my device?
What do I need to do with my repair receipt?
What determines if my device is repairable?
How long does it take to file a claim?
What information is needed to file a claim?
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Reimbursement
Mastercard - Gift Card fulfillment process
Convera ACH Reimbursement Process
What is a Fedwire Routing Code?
Walk-In Repair
Walk-in Repair - Choose your own vendor
Walk-in Repair - Use a bolt Preferred Vendor
Mail-In Repair
Mail-In Repair
