Here are the steps to receive reimbursement from Convera
- The email form Convera will read Action Required – Refund from Bolt Solutions Inc.
- To proceed, click on the "Complete Refund Form" button, which will redirect you to a secure Convera website.
- To continue, you'll need to enter your "Business ID" to verify the account. This will auto-populate your name. (Your CLAIM ID will serve as your "Business ID".)
- Then, the system will guide you through providing bank information for the Payee (the account to which the refund will be wired).
- Enter Payee Details. You can update the bank country and currency here.
- Enter Payee Address. Use the scroll bar on the right to navigate the page.
- Enter Payee Bank Account Details. (Please confirm routing/ swift codes with your bank. Entering this incorrectly will delay the transfer.
- You can Search by Bank details or Enter Bank Details Manually.
- After reviewing the Terms of Use and Online Privacy Statement, please agree to them. Additionally, complete the captcha verification and click on the "Submit" button to proceed.
- Make sure to keep a record of the Refund Reference Number provided by the system. This number is important as it helps track and process your refund.
- Once the refund is submitted, it will be sent to the bank for approval and processing. Typically, it takes 24-72 business hours for the funds to be available in the payee's account after the bank information is provided.