Protection Plan Details
Starting on the date of purchase, the Protection Plan provides coverage for accidental damage from handling during normal use like drops; spills; cracked screens of eligible items; failures due to power surges; and accessories included in the box by the refurbisher.
Back Market offers 2 added plans through our partner bolt:
- The 13-month Protection Plan for smartphones only:
- An extra month of protection after the warranty expires
- The 24-month Protection Plan
- An extra year of protection after the warranty expires
The Protection Plan does not cover theft and loss, cosmetic damage, or intentional damage to your device. Check out the Terms and Conditions for full coverage details and exclusions.
Keep in mind that there's a service fee for smartphone claims. After your claim is accepted, you must pay the service fee with a valid credit card before service or reimbursement is provided. The fee amount will be based on the phone’s purchase price and whether the phone has to be repaired or replaced. Check out the Terms and Conditions for more details.