Why is Mail In Repair the Only Option?
In certain cases, Mail-In Repair may be the only fulfillment option available for a claim.
Available repair options are determined by several factors, including the device type, the reported incident, parts availability, and the repair network available for the specific claim. Based on these factors, not all claims qualify for multiple repair options.
If Mail-In Repair is the only option presented in the claim portal, no alternative repair methods are available for that claim.