---
title: What Happens if My Device is Still Not Working After a Repair?
description: A Repair Warranty Claim may be filed if a device is still experiencing issues.
---

[Skip to content](https://dpsupport.boltinsurance.com/what-happens-if-my-device-is-not-working-after-a-repair#main-content)

English

Show submenu for translations

[Contact Us](https://dpsupport.boltinsurance.com/kb-tickets/new?hsLang=en)

[![](https://dpsupport.boltinsurance.com/hubfs/bolt_navy_cyanblock_RGB.svg)](https://dpsupport.boltinsurance.com/?hsLang=en)

- [Protection Plan Coverage](https://dpsupport.boltinsurance.com/protection-plan-coverage)
- [How to file a claim on my device?](https://dpsupport.boltinsurance.com/how-to-file-a-claim-on-my-device)
- [What information is needed to file a claim?](https://dpsupport.boltinsurance.com/what-information-is-needed-to-file-a-claim)

Open main navigation

Close main navigation

- [Protection Plan Coverage](https://dpsupport.boltinsurance.com/protection-plan-coverage)
- [How to file a claim on my device?](https://dpsupport.boltinsurance.com/how-to-file-a-claim-on-my-device)
- [What information is needed to file a claim?](https://dpsupport.boltinsurance.com/what-information-is-needed-to-file-a-claim)
- English
  
  Show submenu for translations
- [Contact Us](https://dpsupport.boltinsurance.com/kb-tickets/new)
- [File a Claim](https://protect.boltinsurance.com/backmarket/)

[File a Claim](https://protect.boltinsurance.com/backmarket/)

 Need Answers? We are here to help!

- There are no suggestions because the search field is empty.

1. [Back Market Help Center](https://dpsupport.boltinsurance.com/?hsLang=en)
2. [Frequently Asked Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en)
3. [Repairs](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#repairs)

# What Happens if My Device is Still Not Working After a Repair?

## A Repair Warranty Claim may be filed if a device is still experiencing issues.

You can file a repair warranty claim through your portal within 30 days of the first repair. Please note that there are no fees or deductibles associated with this type of claim. However, it is important to understand that warranty repairs must be addressed by the original repair vendor, as outlined below:

- **Mail-In Repair**: A shipping label will be available in your portal for you to send the device in for further inspection.
- **Walk-In Repair (In-Network)**: After filing your claim, please visit the original vendor who completed the repairs. They will be able to assess and resolve any issues and provide further repairs if necessary.
- **Walk-In Repair (Out-of-Network)**: Out-of-network repair vendors typically have their own repair warranty policies. Please check with the vendor directly to review the available warranty options.

 

- [Back Market Protection Plan by bolt](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#main-content)

    - [Getting Started](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#getting-started)
    - [Filing a Claim](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#filing-a-claim)
    - [Reimbursement](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#reimbursement)
    - [Walk-In Repair](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#walk-in-repair)
    - [Mail-In Repair](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#mail-in-repair)
- [Protection Plan Support](https://dpsupport.boltinsurance.com/protection-plan-support?hsLang=en#main-content)

    - [Before You Mail Off Your Device](https://dpsupport.boltinsurance.com/protection-plan-support?hsLang=en#before-you-mail-off-your-device)
- [Law and Order](https://dpsupport.boltinsurance.com/law-and-order?hsLang=en)
- [Frequently Asked Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#main-content)

    - [Pre Claim](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#pre-claim)
    - [bolt Portal](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#bolt-portal)
    - [Managing Your Claim](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#managing-your-claim)
    - [Claim Payments](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#claim-payments)
    - [Repairs](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#repairs)
    - [Policy Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#policy-questions)
    - [About bolt](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#about-bolt)

[![backmarket-logo-image](https://dpsupport.boltinsurance.com/hs-fs/hubfs/backmarket-logo-image.webp?width=182&height=29&name=backmarket-logo-image.webp "backmarket-logo-image")](https://protect.boltinsurance.com/backmarket/)

[**Go To Back Market Support**](https://www.backmarket.com/en-us/help)

Copyright © 2025, protect.boltinsurance.com