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Resolving Policy Suspension: Steps to Reactivate Your Coverage

This article explains why your policy may be suspended despite having up-to-date coverage payments and outlines steps to resolve the issue.

 

Reasons for policy suspension

A Back Market protection policy is typically suspended because of a failed payment transaction. The two most common causes are outlined below.

  1. Failed Payments: Policies can be suspended due to failed payment transactions. If a payment was not successfully processed, this could lead to a suspension of your policy.
  2. Payment Processing: Payments are managed by BackMarket. If you have a payment processing issue, contact Back Market directly for help.
Steps to Resolve Policy Suspension
  1. Check Payment Status: Verify if any payments have failed. You can do this by reviewing your payment history on your account.
  2. Update Payment Information:
    • If you have missed a payment, you can update your payment method by going to your “Orders” page and selecting “Update payment.”
    • Note: Payment details can only be updated after a missed payment — proactive payment method changes are not supported at this time.
  3. Contact BackMarket: If you believe your policy was suspended in error, or need help with a payment issue, contact BackMarket directly. They can walk you through your options for reactivating your policy.
Conclusion

If your policy is suspended despite making coverage payments, a failed payment transaction is the most likely cause. To resolve it, check your payment history, update your payment method if a payment was missed, and contact Back Market for further help.