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Resolving Claims Marked as Requiring Action After Document Submission

This article explains why a claim may still show as requiring action after all documents have been submitted and provides guidance on how to resolve the issue.

Reasons Your Claim May Require Action

  1. Document Rejection: Claims can be marked as requiring action if submitted documents do not meet specific requirements. For example, if an ID is submitted but has too much glare, it may be auto-rejected. Similarly, if the affidavit provided is not the correct form, it will also be rejected.

  2. Incorrect Affidavit: If the affidavit submitted is not the one specified by the claims process, this can lead to a status of requiring action. It is important to ensure that the correct affidavit is used.

Steps to Resolve the Issue

  1. Log Back into Your Claim: Access your claim through the online portal to check the status and any specific notes regarding the required action.

  2. Resubmit Required Documents: If you find that your ID or affidavit was rejected, follow these steps:

    • Obtain the correct affidavit form. If you are unsure which one to use, refer to the provided link or contact support for clarification.
    • Ensure that all documents are clear and legible before resubmitting. Avoid glare on IDs and ensure that the affidavit matches the required format.

  3. Follow Up: If you encounter issues accessing the correct forms or if you receive error messages (such as a 404 error), reach out to customer support for assistance.

Conclusion

If your claim is still showing as requiring action after submitting all documents, it may be due to document rejection or the use of incorrect forms. By logging back into your claim, ensuring the correct documents are submitted, and following up with support if needed, you can resolve the issue and move forward with your claim.