To ensure a smooth and efficient repair or replacement process, please follow these steps before mailing in your device.
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1. Verify Your Claim Status
- Confirm that you have filed a claim for the correct device.
- Ensure that your claim has been approved before proceeding with the shipment.
2. Unlock Your Device
- Remove any screen passwords or lock codes.
- How to Turn Off Find My iPhone or iPad: Turn off Find My on an iPhone or iPad
- How to Remove PIN from Samsung Devices: How to Remove PIN from Samsung Devices
3. Remove Personal Data and Accessories
- Back up and remove any personal data from your device, if applicable.
- Take out the SIM card and any SD cards before shipping.
- Do not include accessories such as chargers, cables, or protective cases.
4. Properly Pack Your Device
- Use appropriate packing materials to protect your device during transit.
- Avoid oversized boxes; instead, wrap the device securely in bubble wrap, foam pellets, airbags, or cardboard to prevent movement and potential damage.
Following these guidelines will help ensure that your device reaches us safely and is processed without delays.