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How to Speak with a Real Person for Customer Support

This article provides guidance on how to speak with a real person for assistance.

Please note that we do not offer phone support. You can reach us through chat or email during our business hours, Monday through Friday, from 9:00 AM to 6:00 PM.

The best way to contact us is by using our Contact Us form, or you can email us directly at DeviceProtectClaims@boltinc.com.

If you need to speak with a representative for assistance, follow these steps:

  1. Initiate Contact: Start by reaching out through the available customer support channels, such as the website or chat.

  2. Request a Human Representative: If you are interacting with an automated system and prefer to speak to a person, simply express your desire to talk to a representative. For example, you can say, "I want to contact a representative" or "Please transfer me to a human."

  3. Hold for Transfer: Once your request is made, you may be placed on hold while the system transfers you to a human representative. Be patient during this process.

  4. Provide Necessary Information: When connected to a representative, be prepared to provide any necessary information to assist with your inquiry. This may include your account details or specific questions you have.

Conclusion:

Talking to a real person is straightforward. By following the steps outlined above, you can easily connect with a representative who can assist you with your needs. If you encounter any issues, don't hesitate to ask for help during your interaction.