--- title: How to Speak with a Real Person for Customer Support description: Need to talk to a real person for support? Follow these simple steps to connect with a representative quickly and easily. --- [Skip to content](https://dpsupport.boltinsurance.com/how-to-speak-with-a-real-person-for-customer-support#main-content) English Show submenu for translations [Contact Us](https://dpsupport.boltinsurance.com/kb-tickets/new?hsLang=en) [![](https://dpsupport.boltinsurance.com/hubfs/bolt_navy_cyanblock_RGB.svg)](https://dpsupport.boltinsurance.com/?hsLang=en) - [Protection Plan Coverage](https://dpsupport.boltinsurance.com/protection-plan-coverage) - [How to file a claim on my device?](https://dpsupport.boltinsurance.com/how-to-file-a-claim-on-my-device) - [What information is needed to file a claim?](https://dpsupport.boltinsurance.com/what-information-is-needed-to-file-a-claim) Open main navigation Close main navigation - [Protection Plan Coverage](https://dpsupport.boltinsurance.com/protection-plan-coverage) - [How to file a claim on my device?](https://dpsupport.boltinsurance.com/how-to-file-a-claim-on-my-device) - [What information is needed to file a claim?](https://dpsupport.boltinsurance.com/what-information-is-needed-to-file-a-claim) - English Show submenu for translations - [Contact Us](https://dpsupport.boltinsurance.com/kb-tickets/new) - [File a Claim](https://protect.boltinsurance.com/backmarket/) [File a Claim](https://protect.boltinsurance.com/backmarket/) Need Answers? We are here to help! - There are no suggestions because the search field is empty. 1. [Back Market Help Center](https://dpsupport.boltinsurance.com/?hsLang=en) 2. [Frequently Asked Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en) 3. [About bolt](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#about-bolt) # How to Speak with a Real Person for Customer Support ## This article provides guidance on how to speak with a real person for assistance. Please note that we do not offer phone support. You can reach us through chat or email during our business hours, Monday through Friday, from 9:00 AM to 6:00 PM. The best way to contact us is by using our Contact Us form, or you can email us directly at DeviceProtectClaims@boltinc.com. If you need to speak with a representative for assistance, follow these steps: 1. **Initiate Contact**: Start by reaching out through the available customer support channels, such as the website or chat. 2. **Request a Human Representative**: If you are interacting with an automated system and prefer to speak to a person, simply express your desire to talk to a representative. For example, you can say, "I want to contact a representative" or "Please transfer me to a human." 3. **Hold for Transfer**: Once your request is made, you may be placed on hold while the system transfers you to a human representative. Be patient during this process. 4. **Provide Necessary Information**: When connected to a representative, be prepared to provide any necessary information to assist with your inquiry. This may include your account details or specific questions you have. Conclusion: Talking to a real person is straightforward. By following the steps outlined above, you can easily connect with a representative who can assist you with your needs. If you encounter any issues, don't hesitate to ask for help during your interaction. - [Back Market Protection Plan by bolt](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#main-content) - [Getting Started](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#getting-started) - [Filing a Claim](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#filing-a-claim) - [Reimbursement](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#reimbursement) - [Walk-In Repair](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#walk-in-repair) - [Mail-In Repair](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#mail-in-repair) - [Protection Plan Support](https://dpsupport.boltinsurance.com/protection-plan-support?hsLang=en#main-content) - [Before You Mail Off Your Device](https://dpsupport.boltinsurance.com/protection-plan-support?hsLang=en#before-you-mail-off-your-device) - [Law and Order](https://dpsupport.boltinsurance.com/law-and-order?hsLang=en) - [Frequently Asked Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#main-content) - [Pre Claim](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#pre-claim) - [bolt Portal](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#bolt-portal) - [Managing Your Claim](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#managing-your-claim) - [Claim Payments](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#claim-payments) - [Repairs](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#repairs) - [Policy Questions](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#policy-questions) - [About bolt](https://dpsupport.boltinsurance.com/frequently-asked-questions?hsLang=en#about-bolt) [![backmarket-logo-image](https://dpsupport.boltinsurance.com/hs-fs/hubfs/backmarket-logo-image.webp?width=182&height=29&name=backmarket-logo-image.webp "backmarket-logo-image")](https://protect.boltinsurance.com/backmarket/) [**Go To Back Market Support**](https://www.backmarket.com/en-us/help) Copyright © 2025, protect.boltinsurance.com