---
title: Why am I not Receiving the Activation Emails?
description: What to try if you are not receiving activation emails from bolt.
---

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# Why am I not Receiving the Activation Emails?

## What to try if you are not receiving activation emails from bolt.

To ensure you receive the activation emails, please use the email address used at the time the policy was purchased. This will be the email address on file.

Additionally, make sure to use the correct URL for the platform where your policy was purchased. If you purchased your policy on BackMarket.com, the correct URL is: [https://protect.boltinsurance.com/backmarket/](https://protect.boltinsurance.com/backmarket/).

Using an incorrect website or URL may result in not receiving the activation emails.

If you selected the "Hide your Email" option provided by Apple, please submit a request to DeviceProtectClaims@boltinc.com to update your email address to your preferred contact email.

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