Understanding the Claim Closure Timeline and Process Steps

Summary: This article outlines the timeframe for closing out a claim, including the steps involved in the claims process.

Claim Closure Timeline

1. Initial Claim Submission:

   • Filing a claim takes just a few minutes, and you will know immediately if it is accepted.

2. Mail-in Repairs:

   • If you need to mail in your device, the intake and diagnostic phase typically takes about two business days (not counting delivery day, weekends, or holidays).
   • After diagnostics, repairs may require up to an additional five business days.

3. Finalizing the Claims Process:

   • You have a period of 30 days from the date you submitted your initial claim to finalize the claims process.

4. Notification:

   • You will be notified once your device is shipped back to you after repairs.

Conclusion

The claims process is designed to be efficient, with initial acceptance occurring quickly and a clear timeline for mail-in repairs. Ensure you complete any necessary steps within the specified timeframes to successfully close out your claim.