---
title: Troubleshooting Debit Card Payment Failures
description: Debit card payment failed? Verify card details and funds, clear your browser, contact your bank, or try another card.
---

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# Troubleshooting Debit Card Payment Failures

## Summary This article explains what to do if your debit card is not accepted or a payment does not process when attempting to enter card information.

Can I use a debit card?

- Yes. A valid debit card may be used to pay a deductible or service fee. After a claim is accepted, the service fee can be paid with either a credit or debit card before service or reimbursement is provided.

Common reasons a card may not process

- Billing address mismatch between the card and the address entered
- Insufficient funds on the card
- Expired card
- The bank declining the transaction

Recommended immediate steps

1. Verify card details 
     - Confirm card number, expiration date, CVV, and billing address exactly match the information on file with your card issuer.
2. Check card status and funds 
     - Ensure the card is not expired and that sufficient funds are available.
3. Contact your card issuer or bank 
     - Ask why the transaction may be declining or if there are any holds or restrictions on the card.
4. Try a different payment method 
     - If available, attempt payment with another debit or credit card.

Browser and device troubleshooting

1. Clear your browser’s cache and cookies, then try the payment again.
2. Restart your computer or device before attempting payment again.
3. Try a different web browser (for example: Chrome, Firefox, Safari).

If the payment still fails

- Contact your card issuer for details on why the payment is being declined.
- Try an alternative payment method if possible.

 

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