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How to File and Manage a Device Protection Claim with Bolt

This article explains the next steps and processes for managing a device protection claim, including account activation, filing your claim, required documentation, and what to expect after submission.

Summary

  • Follow the account activation steps, log in to the claims portal, select the device, and submit your claim. You will be notified immediately if the claim is accepted. Bolt will determine whether the device is eligible for repair or replacement; a replacement deductible may apply. Keep your purchase receipt available as you may be asked to upload it.

Activate your account

  1. Locate the welcome email sent after purchasing device protection.
  2. If you cannot find the welcome email, check your spam or junk folder.
  3. Click the “Activate your account” link in the welcome email to complete activation.

Log in to the claims portal

  • Visit the bolt claims portal at: https://protect.boltinsurance.com/backmarket
  • Sign in with the email address associated with your protection plan.
  • Verify that the email on your account is current before filing a claim.

File your claim

  1. After signing in, select the device you wish to file a claim for.
  2. Follow the on-screen steps to submit your claim.
  3. You will be informed immediately whether your claim is accepted.

What happens after you submit a claim

  • bolt will review the claim details and determine whether the device is eligible for repair or replacement.
  • If the device is repairable, repair options will be followed per the claim process.
  • If the device is not repairable, a reimbursement will be processed if a replacement is not available; a deductible may apply.

Receipts and documentation

  • Keep your purchase receipt readily available.
  • You may be asked to upload the receipt during the claim submission or review process.

Troubleshooting and practical tips

  • If you cannot find the welcome or activation email, always check your spam/junk folders.
  • Confirm your account email is up to date before starting a claim to ensure you receive notifications and instructions.
  • Retain any documentation related to your purchase and device condition to streamline the review.

Conclusion

  • Activate your account via the welcome email, log in to the claims portal, select the device, and submit the claim. You will receive immediate confirmation of acceptance, and bolt will determine repair versus replacement. Have your purchase receipt available; a replacement deductible may apply if the device cannot be repaired.