---
title: Back Market Order was Received Damaged
description: What do I do if my order is damaged in transit?
---

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# Back Market Order was Received Damaged

## What do I do if my order is damaged in transit?

 We are sorry to hear that your device was received in this condition. Please contact BackMarket immediately to report this incident. They will gladly assist you.

[CLICK HERE](https://help.backmarket.com/hc/en-us/requests/new?ticket_form_id=114094001494) to report directly to Back Market. 

- [Back Market Protection Plan by bolt](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#main-content)

    - [Getting Started](https://dpsupport.boltinsurance.com/back-market-protection-plan-by-bolt?hsLang=en#getting-started)
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